Technical Support
IP ConnectX understands its customers' needs for reliable and flexible technical support resources which are essential for maintaining their systems and providing continued high quality services to their clients. To fulfil this requirement, IP ConnectX offers its customers a range of technical support options starting from pay-per-use to 24/7 contracts.
We have allocated a team of qualified engineers to address all technical needs of our customers in a timely manner as they arise.
Our technical support services include but are not limited to the following:
- Address all technical and operational issues arising in your networks.
- Provide assistance in managing the configuration of your gateways and other hardware.
- Address and provide Technical liaison with partner carrier(s) and managing configuration changes to ensure interoperability between carriers and limit your downtime.
- Providing direct help by means of remote login, so you can get expert help without even needing an engineer to be on site.
Our objective in technical support is to ensure that we work with you to manage any difficult technical issues that your current team may not be able to resolve.
To obtain a complete and detailed list of our technical support services, please contact us.
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