We are Hiring!
Are you bored at your stagnant desk job? Do you desire to work with different clients each day along with different technologies and supporting great clients and friendly people? Do you desire to work for a company that treats its employees like we treat our clients, with the highest respect and dignity? IPConnectX, a growing IT managed services company, is hiring highly motivated and professional staff to join our team. Our consultant technicians act as the IT department for our small- to medium- sized clients. Clients are typically located within a 100Km drive of our Toronto, Ontario office.
Accepting Applications: Service Desk Consultant
Our Service Desk Consultants need to be highly motivated, dependable, and professional. This position mostly works in our Toronto, Ontario office.
Service desk job responsibilities include answering support calls and troubleshooting issues remotely. You will be challenged by different environments and technologies on a daily basis. Responsibilities range from answering client support questions to remote network monitoring, troubleshooting and resolution. Superior customer service is of the utmost importance. See below for additional details.
Current Open Position: Network Field Consultant
Our Network Field Consultants need to be highly motivated, dependable, and professional. This position requires working in the office as well as working at multiple client sites, perhaps even in a single day. Responsibilities range from preventive maintenance to replacing network equipment. Superior customer service is of the utmost importance.
In addition, when in the office, job responsibilities include answering support calls and troubleshooting issues remotely. Reliable transportation is required with a clean driving record. You must have a valid driver’s license and a vehicle available to use when the company vehicle is not available. Your personal vehicle must have insurance and registration. Yearly requirement to provide updated copy of driving record and proof of insurance on personal automobile. Physically, you must be able to drive for up to 2 hours at a time without medical restrictions. See below for additional details.
Additional Details For All Consultant Positions:
Providing superior service is the number one core ideal of IPConnectX. Those who cannot provide superior customer service skills on the phone, in written communication, and in person should not apply. As some customers include school boards and medical offices, all employees must be bondable and will require police clearance letter.
Consultants are challenged by different environments and technologies on a daily basis. Consultants must be self motivated and able to work independently or as part of a team, to consult on technology issues while reporting and accounting for all time worked. Accurate documentation and time tracking and reporting are required. Consultants are placed on a rotating schedule to monitor and respond to client needs after normal business hours.
Physically you must be able to sit and type for long hours with short breaks and lift 30 pounds. Physical requirements should be without medical restrictions. Emotionally you should be able to manage stress under pressure and be dependable. Benefits include training and company-paid certification exams. Consultants should be prepared to pass one technical exam per year.
- Ability to work independently
- Excellent communication skills
- Excellent customer service skills
- Must have technical aptitude and technical service skills
- Windows Server support and administration experience
- Strong Windows 10/8/7 desktop support skills
- MS Office experience
- Desktop Support (general)
- Strong troubleshooting skills
Additional Skills Considered:
- Network routing knowledge
- LAN/WAN experience
- Microsoft Small Business Server
- Microsoft Exchange
- Microsoft MCTS & MCITP certifications
- Cisco CCNA/CCDA/CCDP certification
- Comptia A+/Network+ certifications
- Citrix CCA certification
- Fortinet NSE4/5 certification
- 3CX Intermediate/advanced certification
- Previous service desk experience
- Associate/Bachelor degree
Ready to apply? Please send CV and cover letter to firstname.lastname@example.org