Basic 3CX call disconnect troublshooting

!!! This is work in progress !!!

 1. login as root to your 3CX Linux appliance and run the following:

  1. sudo apt update
  2. sudo apt install traceroute
  3. sudo apt install mtr

2. run and record the output of the following

  1. traceroute <your SIP trunk destination>
  2. mtr -4 --report --report-cycles 50 <your SIP trunk destination>
  3. mtr -4 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-icmp.txt
  4. mtr -4 -u -P 5060 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-udp.txt
  5. mtr -4 -T -P 5060 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-tcp.txt

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