Basic 3CX call disconnect troublshooting
!!! This is work in progress !!!
1. login as root to your 3CX Linux appliance and run the following:
- sudo apt update
- sudo apt install traceroute
- sudo apt install mtr
2. run and record the output of the following
- traceroute <your SIP trunk destination>
- mtr -4 --report --report-cycles 50 <your SIP trunk destination>
- mtr -4 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-icmp.txt
- mtr -4 -u -P 5060 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-udp.txt
- mtr -4 -T -P 5060 --report -n --aslookup --report-cycles 100 <your SIP trunk destination> > mtr-client-to-server-tcp.txt