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How to open a support ticket

Category: Knowledgebase

Here is the process on how to open a support ticket and call our support desk.

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How to get the screen capture of Yealink phones

Category: 3CX

1. Login on the WEB interface and fill the ‘Action URI allow IP List’ (path: Features→Remote Control→Action URI allow IP List) with ‘any’ or ‘IP address or your PC’, then click ‘Confirm’. 2. In the B...

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How to install or force update webroot client

Category: webroot

If you don't have access to the webroot management console, the easiest way is to download the latest client from here --> http://anywhere.webrootcloudav.com/zerol/wsasme.exe   If you do have acce...

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How to uninstall fortinet vpn client if the uninstall button is grayed out

Category: Fortinet

1. make sure forticlient is not loaded/running. 2. open the command prompt as administrator. 3. run  wmic product where "name like 'Forti%%'" call uninstall /nointeractive  4. close all programs as at...

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How to install and configure Fortinet fortiVPN client

Category: Fortinet

How to install and configure Fortinet fortiVPN client   STEP 1 – Download the latest version available here à https://www.ipconnectx.ca/support/knowledgebase.php?article=8 (newer version may be availa...

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How to Enable the IE Mode in Microsoft Edge on Windows 10 and 11

Category: HikVision

In IE Mode, Edge users will see websites as if they were opened in Internet Explorer 11 (Trident MSHTML engine is used for rendering). This means that a user doesn’t need to install an additional brow...

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ERR_CERT_DATE_INVALID or 3CX expired cert

Category: 3CX

Before doing the procedure below, make sure to take a backup of your settings! Go in advanced / Parameters: Set or Add TEMPORARY_SELF_SIGNED_CERTIFICATE_GENERATED and give it value of 1   Linux:- L...

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How to disable BitLocker encryption?

Category: Security Tools

To disable bitlocker using command line, ensure that you have logged onto Admin user account to turn off bitlocker encryption. Follow the steps given below to turn off bitlocker encryption using Comma...

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Fix Calls Incorrectly Labeled as Spam (US numbers only)

Category: 3CX

To address the challenge of spoofing and robocalls, some US carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can fl...

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Collections of Security tools

Category: Security Tools

Microsoft Safety Scanner Download Download Microsoft Safety Scanner (32-bit) Download Microsoft Safety Scanner (64-bit)     Dr. Web Windows Admin first aid live CD Download live ISO   Sergei...

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3CX Call Reports

Category: 3CX

Customer satisfaction and agent productivity are top priorities when you are running a call center. 3CX professional and enterprise-level come with more than 20 reports to help your clients keep these...

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3CX software client CTI vs Softphone mode

Category: 3CX

For details on 3CX software client CTI vs Softphone mode. How to identify what mode you are in and how to switch modes, please see the attached document

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